1. Overview
We want every customer — visitor, exhibitor or partner — to feel confident paying us online. This policy explains when refunds apply, how much, and how long they take. The terms here are read together with our Terms & Conditions and any event-specific terms communicated at the time of booking.
2. Event tickets & visitor passes
Unless the event-specific terms communicated at the time of registration state otherwise:
| Cancellation request received | Refund |
|---|---|
| 15 or more days before the event | 90% of ticket value (10% retained as processing & gateway fees) |
| 7 – 14 days before the event | 50% of ticket value |
| Less than 7 days before the event | No refund |
| After the event has begun / no-show | No refund |
Free / complimentary registrations are non-refundable. If the event itself is cancelled or rescheduled by the organiser, refer to section 11.
3. Exhibitor & sponsor bookings
Stall, booth and sponsorship bookings involve significant pre-event production cost. Unless your specific contract says otherwise:
- More than 60 days before the event — 75% refund.
- 30 – 60 days before the event — 50% refund.
- 15 – 29 days before the event — 25% refund.
- Less than 15 days before the event — no refund.
Once production has commenced (fabrication, branding, printed material), the corresponding production cost is non-refundable irrespective of the cancellation date.
4. Display rentals (RentalIt)
- Cancellation more than 72 hours before the scheduled deployment — 100% refund minus payment-gateway charges (typically 2–3%).
- Cancellation between 24 and 72 hours before deployment — 50% refund.
- Cancellation within 24 hours of deployment, or after equipment has left our warehouse — no refund.
- Damage, loss or theft during the rental period is governed by the rental agreement and may attract recovery charges.
5. IT & software services (web, ERP, apps)
Custom development is delivered against a milestone-based work order. Refund eligibility depends on the milestone reached:
- Before kick-off / requirements sign-off — full refund minus payment-gateway charges.
- After kick-off but before first deliverable — up to 60% refund of the amount paid for that milestone.
- After first deliverable / partial delivery — refund limited to undelivered scope, on a pro-rata basis, at our reasonable assessment.
- Hosting, domains, SSL, third-party licences and one-time setup fees are non-refundable once procured.
6. How to request a refund
Email shail@teamdsr.co.in with the subject line "Refund request — [order/registration ID]" and include:
- Order / registration / invoice number
- Razorpay payment ID (begins with
pay_) - Date and amount of payment
- Reason for the refund request
You will receive an acknowledgement within 2 working days. We may ask for additional information to verify the request.
7. Refund timelines
Once approved, refunds are initiated through Razorpay within 3 – 5 working days. The amount typically reaches your account in:
| Method | Time to credit (after we initiate) |
|---|---|
| Credit / debit card | 5 – 7 working days |
| Net banking | 3 – 5 working days |
| UPI | 1 – 3 working days |
| Wallets | 1 – 3 working days |
The exact credit time depends on your bank or payment provider and is outside our direct control.
8. Failed or duplicate payments
If a payment is debited from your account but the registration / order is not confirmed, please email us with the Razorpay payment ID. Such amounts are usually auto-reversed by your bank within 5–7 working days. If a duplicate charge has occurred, we will refund the duplicate amount on priority — typically within 3 working days of verification.
9. Chargebacks
If you have a concern with a charge, please contact us first — we resolve almost all issues directly. Initiating a chargeback without first attempting to contact us may result in suspension of related services and recovery of any chargeback fees levied on us by the gateway or acquirer.
10. Non-refundable items
- Payment-gateway / processing charges (typically 2 – 3%) on cancelled or refunded transactions.
- Government taxes, levies and duties already remitted.
- Custom-printed materials (badges, lanyards, certificates) once printing has begun.
- Third-party licences, domains, SSL, plug-ins or hosting fees once procured.
- Promotional tickets, free registrations and complimentary passes.
11. Cancellation by us / force majeure
If we cancel an event, postpone a service or are unable to perform due to a force-majeure event (including natural disasters, government restrictions, pandemics, or venue unavailability), we will:
- Reschedule and honour your registration for the rescheduled date, or
- If you do not wish to attend the rescheduled date, refund the amount paid (less unrecoverable costs already incurred and gateway fees) within 14 working days.
12. Contact
Email: shail@teamdsr.co.in
Phone: +91 88 66 66 55 66
Hours: Mon – Sat, 10:00 – 19:00 IST
Web: www.teamdsr.co.in